About the job Senior Network & IT Support Technician - Johannesburg
Senior Network & IT Support Technician - Johannesburg
Join a dynamic IoT and service management tech company driving customer experience innovation.
Remote (Johannesburg-based) | R20,000 - R30,000 (experience dependent)
About Our Client
Our client provides wireless IoT technology and customer service analytics solutions, helping businesses capture real-time data on service levels, performance, and customer feedback. Their systems power smart queue management, feedback terminals, and big data dashboards across Southern Africa. The team is small, close-knit, and down-to-earth, a laid-back, mixed environment where humour and accountability go hand in hand.
The Role: Senior Network & IT Support Technician
You'll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients. This is a hands-on, senior-level role suited to someone who thrives in a self-managed, remote setup while ensuring reliable system performance and client satisfaction.
Key Responsibilities
- Oversee installation, maintenance, and support of all client systems in the region
- Manage network configurations, troubleshoot hardware/software issues, and perform system diagnostics
- Liaise with the scheduling team to plan site visits, maintenance, and client support activities
- Maintain accurate service records and documentation of call cycles and site visits
- Provide remote support to clients and internal teams when required
- Ensure system uptime and proactively identify technical risks or performance issues
About You
- 5+ years of experience in IT or network support (field or remote)
- Strong troubleshooting, hardware, and IoT systems background
- Confident working independently and managing priorities remotely
- Valid driver's license (essential) company vehicle provided for installations
- Excellent communication skills and a practical, reliable work ethic
- Comfortable with Google Workspace and reporting tools
- South African citizen with a clear criminal record