Mortgage Administrator - UK

Uk Based Mortgage/Bond Origination Company seeks a Mortgage Co-Ordinator.

The role is to work collaboratively with Mortgage Consultants based in the UK to fulfil all areas of the mortgage co-ordination role ensuring it is managed from the early stages to the complete issued stage.

The role will also require the Mortgage Co-Ordinator, to build strong relationships with lenders and clients to obtain the required paperwork and payment of fees.

Core Accountabilities

To be the initial point of contact for the Mortgage Consultants, dealing with all enquiries whilst providing high quality support.

Proactively co-ordinate activity with lenders and clients obtaining requirements ensuring quality service is applied

Take ownership of activity on your allocated pipeline to ensure that the business is issued within the required time scales, whilst keeping the clients and Mortgage consultants updated

Demonstrate full awareness of the status of cases within your pipeline

Accurately capture all case activity into Mortgage Keeper using a consistent method and maintain data to the required standard

Maintain client files

Apply proactive contact to obtain lender / broker fees

Trouble shooting problems with clients / consultants / lenders

Build strong working relationships with key account contacts

Support administrative tasks within the wider team to achieve the desired results

Obtain regular feedback from internal and external clients to instigate appropriate requirements to meet the needs of our customers

Demonstrate role model behaviours

Proactively take part in owning team campaigns/ projects

Demonstrate monthly activity within your 1:1 meeting and keep your personal documents records up to date

Support the business during periods of changes and apply positive activity to implement requirements Actively take part in team meetings

Actively take part in the new starters training plans

Skills & Experience

A minimum of 2 years experience in a mortgage co-ordination role

Experience of working within defined service standards, policies and procedures

A track record of success within in a similar role delivering quality service standards

Highly developed communications skills; internally and externally

High level of attention to detail

Good organisation skills and the ability to prioritise workloads

A team player with an adaptable and approach to work to suit business needs and changing priorities

Ability to solve complex issues

Excellent knowledge of Microsoft systems Word, Outlook, Excel and PowerPoint

Have the ability to take initiative to increase you own knowledge as well as that of the team

Be accountable for your own pipeline cases

Ability to solve complex issues

Key Relationships

Internal

Head of UK Mortgage Consultants

Mortgage Consultants

Operations Leader

Mortgage Coordinators

External

Key accounts

Mortgage Lenders

Solicitors