Job Openings Reservationist

About the job Reservationist

About the Company

With a reputation for excellence in luxury hospitality, this boutique group offers exclusive experiences across its collection of upscale properties. Each property reflects a commitment to quality, personalized service, and unforgettable guest journeys. The Central Reservations office is critical in maintaining this standard, ensuring that every booking sets the tone for a world-class stay.

Duties & Responsibilities

  • Handle guest reservations and booking inquiries via phone, email, or in person.
  • Provide accurate information on room availability, rates, packages, and special offers.
  • Maintain strong relationships with travel operators and agents.
  • Ensure up-to-date knowledge of all properties within the collection.
  • Accurately enter booking details into the reservation system (BENSON).
  • Manage modifications, cancellations, and special guest requests per policy.
  • Promote and upsell properties within the group.
  • Coordinate with internal departments to support a high-standard guest experience.
  • Maintain organized and accurate reservation records.
  • Deliver exceptional customer service and effectively resolve guest concerns.

Desired Experience & Qualifications

  • Minimum of 5 years of experience in a central reservations role is essential.
  • Tertiary qualification in Hospitality & Tourism preferred; Customer Service certification is advantageous.
  • Strong communication and customer service skills.
  • Familiarity with reservation software (experience with BENSON is a plus).
  • Demonstrated ability to manage bookings under pressure while maintaining attention to detail.
  • Team-oriented with excellent organizational and interpersonal skills.

Package & Remuneration

  • Competitive basic salary (incentive structure available).
  • The live-out position is based at the Central Reservations office in Hout Bay.
  • Office hours: Monday to Friday, 08:30-  16:30.
  • Weekend standby rotation (telephonic support only).
  • Company benefits include:
    • Provident fund
    • Medical aid contribution (Discovery Medical Aid only)
    • Momentum medical insurance (full contribution by the company)