Job Openings Customer Support Agent - Hermanus

About the job Customer Support Agent - Hermanus

Customer Support Agent - Hermanus
Join a Fast-Growing Fintech Authorised by the South African Reserve Bank
Hermanus, Western Cape (On Site) | R18 000 - R25 000 per month

About Our Client
Our client is a forward-thinking fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services and prides itself on innovation, agility, and service excellence.
As part of a small, close-knit team, employees enjoy a collaborative environment where accuracy, communication, and customer trust are at the heart of every interaction.

The Role: Customer Support Agent
This role is focused on providing professional, computer-based customer support across multiple digital channels, including WhatsApp, Facebook, and inbound/outbound calls. You'll assist customers with queries, guide them through the onboarding process, and troubleshoot account-related issue,s ensuring a smooth and positive user experience.

Key Responsibilities

  • Provide real-time support to customers via WhatsApp, Facebook, email, and phone.

  • Assist users with onboarding and account verification queries.

  • Troubleshoot technical or account-related issues with efficiency and empathy.

  • Escalate unresolved issues to the relevant departments when necessary.

  • Accurately document customer interactions and maintain up-to-date records.

  • Collaborate with compliance and operations teams to ensure seamless service delivery.

  • Maintain service standards by responding promptly and professionally to all queries.

  • Work scheduled shifts, including weekends and public holidays as required.

About You

  • 1-3 years of experience in a customer support or online service role.

  • Strong written and verbal communication skills.

  • Confident using computers, mobile apps, and online chat tools.

  • Calm and professional when handling high-pressure situations.

  • Fast learner with excellent attention to detail.

  • Team player with a proactive and responsible attitude.

  • Comfortable working shifts, including weekends and holidays.