Guest Relationship Expert

Job Title: Guest Relationship Expert
Location: Cape Town, Western Cape (Central Business District)
Shifts may include weekends and public holidays

About the Client:
This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

Role Summary:
The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

Key Responsibilities:

• Review daily guest lists to prepare for arrivals

• Greet guests warmly and professionally

• Respond promptly to inquiries with clear, helpful information

• Assist guests during registration and billing processes

• Explain screening services, departments, and processes

• Anticipate guest needs and provide personalised support

• Guide guests during screenings and offer refreshments

• Handle guest complaints calmly, escalating if needed

• Maintain accurate records related to reports and kit dispatch

• Ensure interactions meet health, safety, and quality standards

Qualifications:

• Bachelor's degree in Hospitality, Business Administration, or a related field preferred

• Previous experience in guest relations, hospitality, or customer service is advantageous

Skills Required:

• Excellent communication and presentation skills

• Strong problem-solving and conflict resolution ability

• Active listening and empathetic guest engagement

• Professional phone etiquette

• Comfortable working in a dynamic, guest-facing environment

Core Competencies:

• Customer-centric mindset with a passion for service excellence

• High attention to detail in guest documentation and interaction

• Adaptability under pressure and in a fast-paced setting

• Strong collaboration across teams and departments

• Cultural sensitivity and an inclusive communication style

Working Conditions:

• Shift-based role, including weekends and public holidays

• Frequent guest interaction requires pa rofessional appearance and conduct

• Occasional lifting of light items (e.g., reports, refreshments)

Compensation (Entry-Level, 0-3 Years Experience):

• R18,000 - R25,000 per month (R216,000 R300,000 per year)