Quality Analyst German Speaker | Lisbon, Portugal

We are seeking a German-speaking Quality Analyst to join our growing international team in Lisbon.

Role
The role focuses on ensuring consistent service excellence through analysis, feedback, and performance monitoring.

Responsibilities

• Audit and evaluate communication quality

• Provide targeted feedback and coaching

• Track and report performance metrics

• Identify process improvements

• Support quality alignment initiatives

Requirements

• Native/fluent German, with good English (B2+)

• Eye for detail and analytical thinking

• Excellent communication and coaching skills

• QA, BPO, or service quality experience is an asset

Conditions

• On-site position (shuttle or transport allowance)

• Base salary 1650 + 9.13/day meal allowance

• Health insurance starting Day 1

• MondayFriday, 9AM6PM

• Training provided