German-Speaking Customer Support Advisor

Location: Sofia, Bulgaria (Initial on-site, hybrid options available after 4 months)

Position Type: Full-time / Flexible shifts (8h, 6h, or 4h)

Language Required: Fluent German

Are you ready to kickstart or advance your career in one of Europe's most vibrant and affordable capitals? We are looking for motivated German-speaking professionals to join a leading customer support team in Sofia, Bulgaria, representing a prestigious Swiss telecommunications company!

Compensation & Benefits

• Base Salary: €1,636.14 gross/month

• Signing Bonus: €1,000 (€500 post-training / €500 after 6 months)

• Billing Skills Bonus: €102.25 gross

• Unlimited Sales Bonus: Top performers earn an extra €1,000+ per month!

• Relocation Package: 2 weeks of Airbnb accommodation + up to €255 for your flight ticket (reimbursed with your first salary)

• Additional Perks: Monthly meal vouchers, private health insurance, and a fully covered Multisport card

Key Responsibilities

• Provide high-quality customer support via inbound calls
• Analyze and resolve inquiries regarding products, administration, and billing
• Update internal systems and escalate complex issues to appropriate departments when needed
• Identify sales opportunities while maximizing customer satisfaction

Requirements & Work Model

• Proficiency in German (speaking, reading, and writing)

• Work Model: On-site initially, moving to a hybrid model (2 days remote, 3 days office) after 4 months based on KPI performance

• Schedule: Rotating shifts, Monday to Sunday (flexible 4, 6, or 8-hour options between 09:00 and 22:00)

Training & Career Growth

• Comprehensive 5-week paid training program to get you fully prepared
• Clear pathways for internal promotion into roles like Team Leader, Trainer, Sales Coach, or Subject Matter Expert (SME)

Apply now and take your career across borders!