German Speaking Customer (Remote in Portugal)

As a German-Speaking Customer Advisor, your role will include:

• Providing outstanding support to German-speaking customers across various communication channels (phone, email, chat).
• Assisting customers with inquiries related to the project, ensuring a high level of accuracy and service quality.
• Understanding customer needs and offering tailored solutions to enhance the user experience.
• Managing and resolving customer issues in a timely and professional manner.
• Collaborating with internal teams to improve processes and ensure customer satisfaction.
• Maintaining accurate and detailed records of customer interactions.
• Keeping updated with project developments, technical processes, and product knowledge.
• Upholding the highest level of professionalism in all customer communications.
  
  
  

Required Qualifications

The ideal candidate will have:

• Fluent German (C1+) excellent written and spoken communication skills.
• English is not required for this position.
• Strong communication and interpersonal skills.
• A positive attitude, reliability, and ability to work independently.
• Prior customer service experience is a plus but not mandatory.
• Ability to work remotely within Portugal.
• Adaptability and willingness to learn in a dynamic environment.
  
  
  

What We Offer

We value our employees and offer a supportive environment that promotes growth, learning, and success. Benefits include:

• Competitive salary with performance-based incentives.
• Clear career growth opportunities within an international environment.
• Health and life insurance to protect you and your loved ones.
• Relocation support for international hires including flight tickets to Lisbon and accommodation.
• Comprehensive onboarding and training to ensure your success.
• A fully remote work model (within Portugal).
• Exposure to an exciting project in the automotive industry.
• A collaborative, diverse, and innovative work culture.
  
  
  

Relocation Support

For candidates relocating to Portugal, we provide:

• Flight tickets to Lisbon.
• Accommodation support upon arrival.
• Guidance and support for settling into your new work and living environment.