German speaking Customer Service Representative for Malta office

Position: Customer Service Representative with German

Location: Hybrid, Qormi, Malta (office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service and ensure all clients receive timely and professional support.
• Manage and respond to incoming requests through multiple communication channels, including email, phone, and live chat.
• Escalate complex issues to relevant departments and follow up to ensure timely resolution.
• Maintain accurate records of customer interactions and ensure compliance with company policies.
• Collaborate with internal teams and third-party service providers to resolve customer concerns efficiently.
• Support internal departments with investigations or verifications as required (e.g., compliance or fraud-related matters).
• Conduct customer account verification and ensure all documentation meets regulatory and procedural standards.
• Identify recurring issues and provide feedback to management to improve processes and the overall customer experience.
• Promote the organizations values, services, and products through professional communication and behavior.
• Foster strong working relationships with colleagues and contribute to a positive, team-oriented environment.

REQUIREMENTS:

• Native / fluent in German (C2) both verbal and written. As well as proficiency in English (B2).
• Previous experience in customer service or support roles preferred (experience in online services or gaming is advantageous but not mandatory).
• Strong communication skills with a customer-first attitude.
• Ability to work collaboratively in an international and multicultural environment.
• Detail-oriented, proactive, and able to handle multiple tasks efficiently.
• Eagerness to learn and adapt to new tools, processes, and technologies.
• Strong sense of responsibility, integrity, and professionalism.
• Basic understanding of verification processes (KYC) or willingness to learn.

BENEFITS:

• Relocation support, including flight, temporary accommodation, and relocation allowance for personal belongings, pets, and family.
• Assistance with local setup such as bank accounts, payroll, and residence registration.
• Competitive compensation with overtime paid at 1.5x and double time for public holidays.
• Comprehensive training and career development opportunities.
• Annual performance bonus of up to 8%.
• Generous leave policy 26 vacation days plus 14 public holidays (total of 38 days).
• Flexible working schedule 4 days on, 2 days off, with hybrid options after training (weekend shift).
• Private health insurance and wellness reimbursement (up to 400 per year for gym, sports, or optician expenses).
• Modern office environment with free meals (breakfast, lunch, and dinner) provided during shifts.
• Company social events throughout the year, including summer and holiday celebrations.
• Transportation support, including free taxi service for late shifts.