Italian-speaking Customer Service Advisor

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: on site

Employment type: permanent contract

Salary 1,000 EUR per month (x14 salaries)
+ Complexity bonus of €250

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone, email, live chat and social media channels
• Assist merchants with enquiries related to products, services and payment solutions
• Resolve customer issues efficiently while delivering an excellent customer experience
• Support merchants throughout their onboarding and product usage journey
• Identify opportunities to improve customer satisfaction and internal processes
• Collaborate closely with Sales, Marketing and other internal departments to resolve customer enquiries
• Maintain accurate customer records and document all interactions in internal systems
• Meet quality, productivity and service level targets.

REQUIREMENTS:

• Native or fluent French, both written and spoken (C2)
• Good command of English (minimum B2)
• Previous experience in a contact centre or customer service role is preferred
• Comfortable using smartphones, tablets, computers and digital applications
• Strong communication and interpersonal skills
• Customer-focused with a professional and solution-oriented mindset
• Curious, proactive and persistent when resolving customer issues
• Well organised and able to remain calm under pressure
• Ability to work effectively within a team in a fast-paced environment
• Available to work rotational shifts, including weekends.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!