Czech-Speaking Customer Service Agent -Sofia, Bulgaria

Location: Sofia, Bulgaria
Full-Time | On-site / Hybrid Options Available

About the Role

Do you speak Czech fluently and enjoy helping people? Are you looking for a fresh start in a multicultural environment where your communication skills truly make a difference?

We're looking for a Czech-speaking Customer Service Agent to join our growing team in Sofia. In this role, you'll provide support to Czech-speaking customers, helping them resolve issues and ensuring a smooth and positive experience.

What You'll Do

• Respond to Czech-speaking customers via phone, email, or live chat.

• Help customers with product information, orders, technical issues, and general inquiries.

• Log interactions accurately in the CRM system.

• Collaborate with internal departments to solve more complex problems.

• Maintain a high level of professionalism and customer satisfaction in every interaction.

What Were Looking For

• Fluent Czech (C1 or higher) and strong English skills (B2 or higher).

• Previous experience in customer support is a plus but not required full training is provided.

• Comfortable using computers and communication tools.

• A friendly, patient, and problem-solving mindset.

• Residing in Sofia or open to relocating (relocation assistance available).

What We Offer

• Competitive base salary plus performance-based bonuses.

• Relocation support: flight coverage and temporary accommodation included.

• Paid training and opportunities for career development.

• Private health insurance and wellness benefits.

• A modern, centrally located office in Sofia.

• Flexible working options (hybrid work possible).

• Supportive, diverse team and a welcoming company culture.

• Fun social activities and internal growth opportunities.