Czech Speaker Customer Support Specialist for Sofia Office

Location: Sofia, Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Czech (C2), English (B2+)
Work Schedule: Monday to Saturday, 09:0023:00 & Sunday, 10:0019:00 (rotational shifts)
Salary: 3,500 BGN gross/month

Role Overview

We are looking for a Customer Support Specialist fluent in Czech to join our growing team in Sofia. Our client is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing, and adult-only product support. You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where youll handle inquiries with professionalism, attention to detail, and cultural sensitivity.

Key Responsibilities

• Provide outstanding customer service through phone, email, and chat, resolving a variety of inquiries

• Assist customers with product information, order tracking, account management, and general support

• Document interactions and maintain accurate customer records in internal systems

• Collaborate with team members to deliver exceptional experiences that align with brand standards

• Escalate complex issues where necessary and follow through to resolution

• Stay informed about product updates, service policies, and campaign offerings

Candidate Profile

• Fluent in Czech (C2 level) verbal and written

• Good English skills (minimum B2) required for internal communication and training

• Previous experience in customer service, retail, or e-commerce support is a plus

• Excellent interpersonal and communication skills

• Strong problem-solving mindset and attention to detail

• Comfortable working in a fast-paced, structured, and multilingual environment

Compensation & Benefits

• Monthly Gross Salary: 3,500 BGN

• Full-time contract with rotational shift coverage

• Private health insurance and access to employee wellness programs

• Career development and internal mobility opportunities

• Modern office facilities in the heart of Sofia

• Supportive and international team environment