Slovak Speaker Customer Support Specialist

Location: Sofia, Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Slovak (C2), English (B2+)
Salary: 3,600 BGN gross/month
Working Hours: Rotational shifts between:

• Monday to Saturday: 09:00 a.m. 11:00 p.m.

• Sunday: 10:00 a.m. 7:00 p.m.

Role Overview

Our client is a leading global manufacturer of tobacco and next-generation products, such as heated tobacco devices and e-cigarettes.

We are seeking a dedicated and customer-focused Customer Support Specialist to join our team in Sofia, providing high-quality service to Slovak-speaking consumers of a premium global lifestyle and electronics brand. The role involves supporting customers with product-related inquiries, order issues, and account management in a regulated, adult-only environment.

This is an exciting opportunity to work in a modern and multicultural environment with a strong focus on compliance, responsible service, and customer satisfaction.

Key Responsibilities

• Respond to customer queries via phone, chat, and email regarding account issues, product usage, warranties, and orders

• Assist with identity verification, age-restricted access, and account updates

• Provide device troubleshooting and user guidance in a clear, friendly manner

• Escalate complex technical or policy-related cases following internal procedures

• Maintain accurate and timely records of interactions in internal systems (CRM)

• Stay up to date with product changes, service updates, and compliance requirements

• Work rotational shifts, including weekends and evenings, in accordance with schedule

Candidate Profile

• Fluent in Slovak (C2) written and spoken

• Good command of English (B2+) used for training, tools, and internal communication

• Excellent communication and active listening skills

• Comfortable handling sensitive product and customer data with discretion

• Prior experience in customer support, retail, or regulated environments is preferred

• Tech-savvy and confident working with CRM tools and digital platforms

• Flexible and team-oriented, capable of working rotating shifts

Compensation & Benefits

• Monthly Gross Salary: 3,600 BGN

• 14 salaries per year, in line with Bulgarian labor law

• Private health insurance

• Paid training and structured onboarding

• Access to internal development and promotion programs

• Supportive team environment in modern offices in Sofia

Why Join Us

• Represent a globally respected lifestyle brand in a regulated and innovative sector

• Work in a professional, multicultural setting with structured support

• Gain experience in consumer support, compliance, and technology

• Be part of a fast-growing operation where quality and professionalism matter