Operations Manager

Position: Operations Manager

Location: Sofia, Bulgaria

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Define and implement operational strategies for the Bulgarian market in alignment with global standards
• Lead the setup and ongoing management of the Live Casino studio, ensuring timely delivery of projects
• Oversee day-to-day operations, ensuring efficiency, compliance, and high service quality
• Build and manage a high-performing team while fostering a strong, positive workplace culture
• Collaborate with HR on recruitment and retention strategies tailored to local market needs
• Optimize workflows, resource allocation, and performance through data-driven improvements
• Ensure full compliance with Bulgarian laws, manage risk, and maintain legal documentation
• Oversee budgeting, vendor relations, and facility operations to ensure cost-effective delivery.

REQUIREMENTS:

• Excellent communication skills in both English and Bulgarian
• Bachelors degree in Business Administration, Operations Management, or a related field. Masters degree is preferred
• Professional certifications such as PMP or Six Sigma are an advantage
• Proven leadership experience in operations, ideally in the iGaming or entertainment industry
• Experience with studio setup, workflow optimization, and regulatory compliance in Bulgaria
• Strong negotiation and stakeholder management skills
• Strategic thinker with a proactive and improvement-focused mindset
• Comfortable working under pressure in a dynamic, fast-paced environment.

BENEFITS:

• Competitive salary structure and rewarding bonuses
• Comprehensive training aligned with the highest company standards
• Friendly and supportive work culture
• Significant growth opportunities within a fast-moving international company
• Additional health insurance covering outpatient, hospital, dental, and optical services
• Public transportation card / allowance
• Fully covered MultiSport card
• Monthly food vouchers worth 160 BGN
• Access to companys Learning Hub for personalized learning and career development
• And many more!!!