German-Speaking Customer Service Agent

Location: Sofia, Bulgaria
Full-Time | On-site / Hybrid Options

About the Role

Are you fluent in German and enjoy helping others? Would you like to work in a diverse, international environment where your communication skills truly make an impact?

Were looking for a German-speaking Customer Service Agent to join our team in Sofia! In this role, youll be supporting our customers with empathy and efficiency, becoming a valued part of a collaborative and growing company.

What You'll Do

• Handle customer inquiries in German via phone, email, or chat.

• Provide friendly, accurate, and professional support for a range of products or services.

• Assist with account questions, order details, and technical troubleshooting.

• Log all customer interactions in the CRM system.

• Coordinate with internal departments to resolve more complex issues.

• Ensure customer satisfaction through timely and effective communication.

What Were Looking For

• Fluent German (C1 or higher) and good English communication skills (B2+).

• Previous experience in a customer support role is an advantage but not required full training is provided!

• Good computer skills and a quick learner when it comes to new systems.

• A calm, friendly, and solution-focused approach.

• Based in Sofia or willing to relocate (relocation support available).

What We Offer

• Competitive monthly salary with bonus opportunities.

• Relocation package: including flight coverage and temporary accommodation.

• Paid training and continuous development programs.

• Private medical insurance and wellness initiatives.

• Modern and comfortable office space in central Sofia.

• Flexible work arrangements (hybrid options available).

• A supportive, multicultural team and inclusive company culture.

• Fun team events and career growth opportunities.