Ukrainian speaking Digital Trust and Safety Analyst

Role: Digital Trust and Safety

Location: Riga, Latvia

Work model: on-site

Employment type: full time

DUTIES AND RESPONSIBILITIES:

• Handle general administrative tasks as part of the back office team
• Provide professional online support for specific customer cases
• Contribute to achieving business objectives through reliable and accurate support
• Ensure high standards of customer satisfaction and service quality.

REQUIREMENTS

• Fluency in Ukrainian (written and spoken) and at least B2 level of English
• Previous experience or strong interest in back office services
• Strong problem-solving abilities with a focus on accuracy, efficiency, and empathy
• Goal-oriented mindset with a proactive, solutions-driven approach
• Excellent computer skills to ensure fast and high-quality task execution
• Willingness to continuously learn and develop through research
• EU citizenship or a valid Latvian residence permit is required.

OFFER

• Competitive salary and benefits package, as well as sign on bonus
• Opportunity for professional growth within a leading BPO company
• Collaborative and inclusive work environment
• Relocation Support that includes assistance with relocation and work permit documentation
• Fully paid comprehensive training program
• Private health insurance, after 3-month probation period
• Modern workspace in central Riga with fun facilities including PlayStation and table tennis
• Friendly, multicultural work environment with flat hierarchies and a first-name culture
• Free drinks, regular fruit deliveries, and a supportive atmosphere
• Employee Discounts with local fitness centers, restaurants, and more
• And many more!!!