Concierge/Browser Onboarding Specialist

Position: Concierge/Browser Onboarding Specialist

Location: Dublin, Republic of Ireland

Work model: hybrid, with 3 days per week at the office

Employment type: Full-time

Remuneration: Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

• Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
• Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
• Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
• Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
• Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
• Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.

REQUIREMENTS:

• Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
• Bachelors degree or equivalent professional experience.
• 12 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
• Familiarity with enterprise software and secure enterprise environments.
• Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
• Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
• Ability to build and grow relationships with senior-level stakeholders.

OFFER:

• Comprehensive health coverage from day one.
• Structured training programs and career development opportunities.
• Education reimbursement support.
• Additional leave benefits (e.g., paid birthday leave).
• Employee assistance and mental health support programs.
• Financial support programs such as personal hardship loans.
• Commuter benefits (bike-to-work scheme, travel card discounts).
• Recognition programs, including performance and tenure awards.