German speaking Customer Advisor

Position: Customer Advisor

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
• Deliver a consistently high-quality customer experience with a strong focus on satisfaction
• Build and maintain trusted relationships through open, clear, and interactive communication
• Provide accurate, complete, and up-to-date information using the appropriate tools and processes
• Achieve individual and team customer service targets, including call-handling KPIs
• Maintain detailed records of customer interactions, manage customer accounts, and file documentation
• Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
• Strong computer literacy and confidence using multiple systems
• Proven contact-handling skills with excellent active listening abilities
• Clear and professional written communication skills for email handling
• Customer-focused mindset with a strong understanding of sensitive data handling
• Excellent verbal communication skills
• Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.

BENEFITS:

• Private life and health insurance
• Free access to the corporate gym facilities
• Fixed working hours of your choice for mothers with children up to 2 years of age
• Relocation support
• Welcome Bonus: 150 euros gross for the first 12 months in the company
  Performance Bonus: 250 euros gross (quarterly paid)
  "
  German speakers: Level 1: 1250 EUR gross/month + 100€/month for 12 months
  After 6 months, level 2 : 1300 EUR gross/month + 70 EUR gross/month as levelling bonus
  
  Relocation bonus: 600 EUR after 6 months"