Client Services Officer

Position: Client Services Officer

Location: Limassol, Cyprus

Employment type: Full-time, onsite with some flexibility to work from home on specific shift schedule.

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

• Handle client inquiries promptly and professionally through multiple communication channels (live chat, email, phone).
• Serve as the main point of contact between clients and internal departments, ensuring efficient issue resolution.
• Assist clients with account verification, compliance processes, and provide accurate information on account management, product usage, and platform functionality.
• Troubleshoot client issues such as login difficulties, navigation problems, or technical concerns, and guide them in using available tools and resources.
• Actively support client retention by delivering personalized assistance, re-engaging inactive clients, and maintaining long-term client relationships.

REQUIREMENTS:

• Fluent in English (C1), with strong proficiency in both written and verbal.
• Minimum of 1 year of experience in customer support, client services, or sales within a regulated industry.
• Strong understanding of financial products or related technical platforms is highly desirable.
• Bachelors degree or equivalent qualification.
• Detail-oriented with strong organizational and communication skills.
• Proficiency with Microsoft Office and other standard workplace tools.
• Professional, self-motivated, and a strong team player with a positive, proactive attitude.
• Flexibility to work shifts, including public holidays, as required.

BENEFITS:

• Career growth opportunities within a dynamic, international company.
• Competitive compensation package, including performance-based bonuses.
• Ability to work from home on afternoon shifts, 1-2 weeks per month.
• Professional development through training and learning programs.
• Comprehensive medical insurance coverage.
• Team-building activities and regular company events.
• Participation in savings and welfare benefit schemes.
• Additional perks such as birthday and loyalty rewards, plus wellness and lifestyle benefits.