Help Desk Technician | Petoskey, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you a skilled professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We collaborate with companies in the Petoskey area seeking experienced Help Desk Technicians.

We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Petoskey in Emmet County, within about 45 minutes of the city, including Harbor Springs, Boyne City, Charlevoix, and East Jordan.

The Opportunity

We collaborate with manufacturing companies in the Petoskey region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates - not just resumes. By joining our network, you gain access to roles worth considering.

Usual Responsibilities

• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.

Recommended Qualifications

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Bonus Qualifications

• Familiarity with ERP or timekeeping systems.
• Basic network troubleshooting for cabling and switches.
• Experience with imaging tools and device deployment.
• CompTIA A+ or similar certification.
• Experience supporting manufacturing or warehouse environments.

Job Titles That Should Apply

Tier 1 Support Technician, End User Support Technician, IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.