Customer Service Representative | Mason, MI

Salary Range: $42,000 - $62,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Mason seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Mason region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Investigate and resolve customer complaints related to product quality, shipping errors, and service issues.
• Collaborate with production, quality control, and logistics teams to ensure timely order fulfillment and customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback within the CRM system.
• Provide product information and technical assistance to customers, guiding them through selection and application.
• Process customer orders, returns, and exchanges in accordance with company policies and procedures.
• Identify opportunities for process improvement to enhance the overall customer experience in a manufacturing setting.

Recommended Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes and terminology
• Strong problem-solving skills for complex product inquiries
• Excellent communication skills for technical and non-technical audiences
• Ability to read and interpret product specifications or blueprints
• Proficiency in CRM software for tracking customer interactions

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or terminology (e.g., supply chain, production, quality control)
• Understanding of technical product specifications or blueprints
• Experience with CRM software specific to manufacturing (e.g., Salesforce Manufacturing Cloud)

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Customer Care Associate, Client Relations Specialist, Technical Support Representative, Help Desk Analyst, Customer Success Associate, Service Desk Agent, Account Support Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.