Customer Service Representative | Traverse City, MI

Salary Range: $43,000 - $63,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Traverse City seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Traverse City that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders, returns, and exchanges accurately and efficiently within the ERP system.
• Liaise with production, logistics, and sales teams to resolve customer issues and expedite orders.
• Provide customers with updates on order status, production delays, and shipping information.
• Document and track all customer interactions and resolutions in the CRM system.
• Identify and escalate complex technical or product-related issues to engineering or quality assurance.
• Gather customer feedback and provide insights to improve products and service delivery.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Proficient in CRM software and Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to understand and articulate technical product information
• Strong problem-solving skills and attention to detail

Bonus Qualifications

• Prior experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or product lifecycles
• Ability to read and interpret technical documents or product specifications
• Experience with Salesforce Service Cloud or similar CRM platforms
• Certification in customer service (e.g., CSAP) or related field

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Service Representative, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Client Relations Specialist, Customer Success Representative, Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.