Customer Service Representative | Hart, MI

Salary Range: $42,000 - $62,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Hart seeking skilled Customer Service Representatives.

The Opportunity

We are collaborating with manufacturing firms in Hart that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Process customer orders accurately, ensuring alignment with production schedules and inventory.
• Respond to inquiries regarding product specifications, order status, lead times, and shipping.
• Resolve customer complaints related to product quality, delivery issues, and service.
• Coordinate closely with production, logistics, and sales teams to meet customer demands.
• Maintain precise records of customer interactions, orders, and product feedback for traceability.
• Provide basic technical information and support for manufactured goods.
• Proactively communicate order progress and any potential delays to customers.

Recommended Qualifications

• Minimum 2-3 years of customer service experience, preferably in a manufacturing or industrial environment.
• Strong verbal and written communication skills with the ability to clearly explain technical product information.
• Proven ability to resolve complex customer inquiries, manage orders, and handle complaints efficiently.
• Proficiency with CRM software and ERP systems (e.g., SAP, Oracle) for order processing and tracking.
• Basic understanding of manufacturing processes, product lifecycles, or supply chain operations.

Bonus Qualifications

• Familiarity with manufacturing processes or supply chain operations.
• Experience using ERP systems (e.g., SAP, Oracle) in a production or distribution setting.
• Basic understanding of technical product specifications or blueprints.
• Knowledge of logistics, shipping, or inventory management practices.
• Prior experience serving B2B clients, especially in industrial or wholesale sectors.

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Service Specialist, Customer Care Representative, Customer Care Specialist, Client Services Representative, Support Representative, Contact Center Agent, Call Center Representative, Customer Experience Representative

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.