Help Desk Technician | Ludington, MI

Salary Range: $52,000 - $79,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Ludington seeking experienced Help Desk Technicians.

The Opportunity

We are partnering with organizations in Ludington that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Troubleshoot and resolve IT issues for hardware, software, and network connectivity across office and manufacturing environments.
• Provide technical support for specialized shop floor equipment, including industrial PCs, label printers, and barcode scanners.
• Support core manufacturing applications such as ERP, MES, and other production management systems.
• Respond to and resolve help desk tickets efficiently, escalating complex issues to appropriate IT teams or vendors.
• Perform routine maintenance, upgrades, and deployment of IT assets, minimizing disruption to production operations.
• Maintain accurate inventory of IT hardware and software licenses used throughout the facility.
• Participate in an on-call rotation to provide emergency IT support for 24/7 manufacturing operations.

Recommended Qualifications

• Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
• Familiarity with manufacturing-specific software (e.g., MES, ERP) and industrial IT environments.
• Strong customer service and communication skills, with the ability to translate technical information for non-technical users.
• Experience with IT service management (ITSM) tools for ticketing and documentation.
• Ability to provide hands-on, on-site support within a dynamic manufacturing or production setting.

Bonus Qualifications

• Experience supporting users of manufacturing ERP systems (e.g., SAP, Oracle, Microsoft Dynamics 365)
• Familiarity with industrial hardware (e.g., barcode scanners, label printers, ruggedized PCs) or shop floor systems
• Basic understanding of Operational Technology (OT) or Manufacturing Execution Systems (MES)
• Exposure to CAD/CAM software or other engineering applications

Job Titles That Should Apply

Help Desk Specialist, IT Support Technician, Service Desk Analyst, Technical Support Specialist, Desktop Support Technician, IT Help Desk Analyst, End User Support Specialist, Client Support Engineer

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.