Help Desk Technician | Holt, MI

Salary Range: $44,000 - $69,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Holt seeking Help Desk Technicians to lead and enhance their operations.

The Opportunity

We are collaborating with manufacturing firms in Holt that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues across office and production floor environments.
• Troubleshoot and resolve IT problems affecting manufacturing equipment, including HMI PCs, barcode scanners, and label printers.
• Log, prioritize, and manage help desk tickets, ensuring timely resolution and clear communication with users to minimize production downtime.
• Install, configure, and maintain workstations, peripherals, and specialized manufacturing applications.
• Assist with user account management, password resets, and access control for various IT systems.
• Respond to urgent IT incidents impacting production operations, escalating complex issues to appropriate teams.
• Create and update technical documentation and knowledge base articles for common manufacturing-specific IT issues.

Recommended Qualifications

• Proven experience troubleshooting Windows operating systems, Microsoft Office Suite, and common hardware (PCs, printers, mobile devices).
• Fundamental understanding of network concepts (TCP/IP, DNS, Wi-Fi) and basic network troubleshooting.
• Strong communication and interpersonal skills with a customer-service oriented approach.
• Familiarity with manufacturing environments and the operational criticality of IT systems (e.g., ERP, MES).
• Proficiency with IT ticketing systems and incident management processes.

Bonus Qualifications

• Familiarity with ERP (e.g., SAP, Oracle) or MES systems
• Experience supporting industrial hardware (e.g., barcode scanners, label printers, ruggedized PCs)
• Understanding of manufacturing processes or shop floor operations
• Exposure to industrial networking or control systems (e.g., SCADA, PLCs)

Job Titles That Should Apply

IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Help Desk Analyst, Computer Support Specialist, End User Support Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.