Help Desk Technician | Montague, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Montague seeking Help Desk Technicians.

The Opportunity

We are partnering with organizations in Montague that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues across office and production environments.
• Diagnose and resolve technical problems efficiently to minimize downtime on manufacturing systems and production lines.
• Install, configure, and maintain computers, printers, shop floor devices, and specialized manufacturing software.
• Log all support requests and resolutions accurately in the help desk ticketing system.
• Escalate complex or unresolved issues to appropriate IT teams or external vendors in a timely manner.
• Assist with basic network troubleshooting and connectivity issues impacting manufacturing equipment.
• Perform routine system checks and preventative maintenance on IT assets within the manufacturing facility.

Recommended Qualifications

• Proven ability to diagnose and resolve technical issues for hardware, software, and network connectivity.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Familiarity with common IT equipment used in manufacturing environments (e.g., barcode scanners, industrial printers, shop floor terminals).
• Experience utilizing IT service management (ITSM) tools and ticketing systems.

Bonus Qualifications

• Familiarity with Manufacturing Execution Systems (MES) or common ERP platforms used in production environments.
• Basic understanding of Operational Technology (OT) and industrial networking concepts.
• Experience working in a manufacturing plant or production floor setting.
• Familiarity with supporting ruggedized devices, barcode scanners, or specialized industrial printers.

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, User Support Specialist, Help Desk Analyst

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.