Does the idea of leading change in a high-compliance, tech-forward environment excite you? Step into a unique opportunity where your IT support skills will directly impact mission-critical systems in a highly specialized field. This isnt your average help desk roleit's a chance to become the technical backbone of proprietary systems used across regulated industries.

Job Overview:
Were looking for a Technical Support Specialist to join a dynamic team that bridges software, systems integration, and customer-facing troubleshooting. Based onsite in Grand Rapids, MI, this role focuses on supporting PC-based systems and SQL-driven applications deployed in the field. You'll be the first line of technical defense, ensuring system uptime, data integrity, and user success. If you're ready to pivot into a high-responsibility role with long-term growth potential, this is the move.

Key Responsibilities:

• Serve as the primary point of contact for software and system-related support inquiries

• Diagnose, resolve, and document issues related to software, networking, and system performance

• Utilize VPN and remote access tools to support client-deployed equipment

• Configure and test PCs prior to deployment, with minimal hands-on installation required

• Collaborate with engineering and project teams during testing and field launches

• Maintain clear records in a ticketing system and contribute to process documentation

• Support end-users with proprietary software, focusing on compliance reporting and performance

• Manage daily technical tasks with minimal supervision, often under tight timelines

Required Qualifications:

• Foundational IT experience in PC troubleshooting, Windows configuration, and networking basics

• Proficiency with VPNs, remote desktop tools, and help desk software

• Strong verbal and written communication skills

• Self-driven, detail-oriented, and able to work independently with remote teams

• Comfortable learning new platforms and industry-specific software

Preferred Qualifications:

• 13 years in technical support, IT help desk, or customer-facing systems support

• Familiarity with SQL databases or willingness to learn basic SQL troubleshooting

• Experience in compliance-heavy industries such as logistics, tobacco, or finance

• Exposure to ERP systems, reporting tools, or software/hardware integration environments

Roles that should consider applying:

• Technical Support Specialist

• Remote Systems Support Technician

• Software Support Technician

• IT Support & Field Systems Analyst

• End-User Systems Support

What if your next job helped you pivot into a specialized, high-impact role where youre not just solving problemsyoure keeping entire systems operational in the moments that matter most? This is your chance to build a rewarding career in an environment that values accuracy, reliability, and forward thinking. If youre ready to evolve your technical support career into something bigger, we want to hear from you.