Help Desk Technician | Lansing, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Lansing seeking experienced Help Desk Technicians.

The Opportunity

We collaborate with manufacturing companies in the Lansing region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues across office and production floor environments.
• Troubleshoot and resolve issues with specialized manufacturing equipment, including industrial PCs, barcode scanners, and label printers.
• Manage help desk tickets from creation to resolution, ensuring timely and effective support for all end-users.
• Assist with the setup, installation, and configuration of new workstations, peripherals, and software for employees.
• Perform routine maintenance, updates, and system checks on IT infrastructure to ensure optimal performance and minimize downtime.
• Collaborate with higher-tier support and external vendors to escalate and resolve complex technical problems.
• Maintain accurate documentation of IT procedures, troubleshooting steps, and asset inventory.

Recommended Qualifications

• At least 1-2 years of experience in an IT Help Desk or technical support role.
• Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and basic networking (TCP/IP, DNS, Wi-Fi).
• Familiarity with manufacturing-specific software (e.g., ERP, MES) and industrial hardware (e.g., barcode scanners, PLCs).
• Proven ability to diagnose and resolve hardware issues for desktops, laptops, printers, and manufacturing peripherals.
• Excellent communication and customer service skills, with an understanding of urgency in a production environment.

Bonus Qualifications

• Familiarity with ERP, MES, or SCADA systems common in manufacturing.
• Experience supporting industrial hardware such as barcode scanners, label printers, or ruggedized devices.
• Basic understanding of Operational Technology (OT) or industrial networking concepts.
• Prior experience working in a manufacturing or production environment.

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, Help Desk Analyst, Computer Support Specialist, User Support Technician, IT Support Analyst

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.