Customer Service Representative | Holland, MI

Salary Range: $43,000 - $63,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Holland seeking experienced Customer Service Representatives.

The Opportunity

We are partnering with organizations in Holland that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Process customer orders, ensuring accuracy of product specifications, quantities, and delivery dates.
• Respond to customer inquiries regarding product availability, order status, and shipping schedules.
• Coordinate with production, logistics, and quality control departments to resolve issues and provide timely updates.
• Handle and resolve customer complaints related to product quality, delivery delays, or service discrepancies.
• Provide basic technical information and product specifications to customers as needed.
• Maintain accurate customer records and communication logs within the CRM system.
• Facilitate product returns, replacements, and credit requests following company policies.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Excellent verbal and written communication skills with a focus on professional communication.
• Strong problem-solving abilities to address customer inquiries, product issues, and delivery concerns.
• Proficiency with ERP or CRM systems for order management, tracking, and data entry.
• Ability to quickly learn and understand technical product specifications and manufacturing processes.
• High degree of accuracy and attention to detail in handling orders and documentation.

Bonus Qualifications

• Familiarity with manufacturing processes or product terminology.
• Experience utilizing ERP systems (e.g., SAP, Oracle) for order processing and tracking.
• Basic understanding of supply chain logistics and shipping procedures.
• Technical aptitude for understanding product specifications or troubleshooting common issues.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Call Center Representative, Help Desk Agent, Customer Advocate, Member Services Representative, Contact Center Agent, CSR

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.