Customer Service Representative | Rockford, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a forward-thinking professional with a passion for excelling as a customer service representative? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in the Rockford area seeking skilled Customer Service Representatives.

We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Customer Service Representative opportunities with manufacturers based in and around Rockford in Kent County, within about 30 minutes of the city, including Greenville, Belding, Sparta, and Cedar Springs.

The Opportunity

We work with companies in the Rockford area that add Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Usual Responsibilities

• Prepare quotes and follow up on open quotes with customers.
• Maintain accurate customer records and account notes.
• Send order confirmations and shipping updates to customers.
• Process customer orders and enter them into the order management system.
• Answer customer questions about order status, lead times, and product availability.
• Coordinate with production and shipping teams to confirm delivery dates.
• Handle order changes, returns, and cancellations according to policy.
• Resolve routine customer complaints and escalate complex issues to a supervisor.

Recommended Qualifications

• Two or more years of customer service experience, preferably in manufacturing or distribution.
• Experience with order entry and ERP or CRM systems.
• Strong written and verbal communication skills.
• Ability to read order specifications and basic production schedules.
• Comfort working with deadlines and multiple open orders.
• High school diploma or equivalent.

Bonus Qualifications

• Bilingual English and Spanish.
• Experience handling customer accounts in a B2B setting.
• Associate degree in business or a related field.
• Experience with SAP, Oracle, or similar ERP software.
• Familiarity with inventory and shipping documentation.

Job Titles That Should Apply

Client Services Coordinator, Customer Support Associate, Account Services Representative, Inside Sales Representative, Order Entry Clerk, Customer Account Coordinator, Sales Support Specialist, Order Management Specialist

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.