Customer Service Representative | Mattawan, MI

Salary Range: $39,000 - $59,000 depending on experience

Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Mattawan, seeking experienced Customer Service Representatives to strengthen their teams.

The Opportunity

We collaborate with manufacturing companies in the Mattawan region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Process customer orders, quotes, and returns accurately within the ERP system.
• Liaise with production, shipping, and quality control teams to provide timely updates on order status and lead times.
• Respond to customer inquiries regarding product specifications, availability, pricing, and order tracking.
• Investigate and resolve customer complaints related to product defects, shipping errors, or service issues, escalating as needed.
• Maintain accurate customer records and communication logs for effective relationship management.
• Communicate production delays or changes in delivery schedules proactively to affected customers.
• Provide technical product information and assist customers with product selection based on their manufacturing needs.

Recommended Qualifications

• Experience in customer service, preferably within a manufacturing or industrial environment.
• Proficiency with CRM software and order management systems.
• Strong verbal and written communication skills, including the ability to explain technical product details.
• Ability to effectively resolve customer issues related to orders, products, or deliveries.
• Understanding of basic manufacturing processes, supply chain, and logistics.

Bonus Qualifications

• Familiarity with manufacturing processes or supply chain operations
• Experience with ERP systems (e.g., SAP, Oracle) for order management
• Ability to interpret basic technical product specifications
• Experience resolving complex B2B customer issues in a production environment

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Customer Care Representative, Client Services Representative, Support Agent, Help Desk Specialist, Customer Experience Associate, Contact Center Agent, Customer Advocate

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.