CONVERSION & RETENTION TEAM LEADERS

Job Title: Japanese Conversion & Retention Team Leader
Location: Sri Lanka (Immediate hire)
Employment Type: Full-time

Well-established global FX firm seeking experienced Japanese-speaking leaders to drive conversion and retention performance for their Japanese market operations.

Key Responsibilities

• Lead, coach and motivate a team of Japanese-speaking conversion and retention specialists to meet KPIs (conversion rate, retention/churn, revenue per client).
• Monitor team performance, set targets, conduct 1:1s, performance reviews and training.
• Collaborate with marketing, product and compliance to align campaigns, promos and messaging for the Japanese market.
• Ensure quality assurance, adherence to regulatory and internal compliance requirements, and maintain high customer experience standards.

Minimum Qualifications

• Minimum 1 year proven experience as a Japanese Conversion or Retention Team Leader in the FX (foreign exchange/forex) industry.
• Native or fluent Japanese (verbal and written) and strong English communication skills.
• Demonstrated ability to manage performance, coach teams and hit conversion/retention targets.
• Solid knowledge of FX products, trading platforms and customer lifecycle in financial services.
• Strong analytical skills and experience using CRM, contact center tools, and reporting dashboards.
• Excellent leadership, problem-solving and stakeholder management skills.

Offer & Benefits

• Competitive salary (market-aligned).
• Relocation package (terms & conditions apply).
• Immediate hiring and fast onboarding process.
• Standard employee benefits as per company policy.