CRM MANAGER [CYPRUS]

Job Title: CRM Manager (FX Industry)

Location: Cyprus

Job Type: Full-time

Job Overview: We are seeking a highly motivated and experienced CRM Manager in the FX industry to join our dynamic team in Cyprus. The ideal candidate will have a minimum of 1 year of experience in a similar role and a strong understanding of customer relationship management strategies. This role involves driving customer engagement, retention, and satisfaction through effective management of our CRM systems and processes.

Key Responsibilities:

• Develop and implement CRM strategies that enhance customer engagement and satisfaction.
• Manage and optimize the CRM system to ensure it meets the needs of the business and our clients.
• Analyze customer data to identify trends, insights, and opportunities for improvement.
• Collaborate with marketing, sales, and support teams to ensure a cohesive customer experience.
• Create and execute targeted marketing campaigns based on customer segmentation.
• Monitor and report on CRM performance metrics, providing actionable insights to improve strategies.
• Train and support staff on CRM best practices and system usage.

Qualifications:

• Minimum of 1 year of experience in a CRM manager role, preferably within the FX industry.
• Strong knowledge of CRM software and tools.
• Exceptional communication and interpersonal skills.
• Proven ability to design and implement effective customer engagement strategies.
• Fluency in English is essential; proficiency in other languages is a plus.
• Legal eligibility to work in Cyprus.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and training.
• A dynamic and supportive work environment.