CONVERSION & RETENTION TEAMS (UK, DE, ES, IT, SE, KR...) [CYPRUS]

Conversion & Retention Agents and Team Leaders (Korean, Italian, Swedish, German and more ....)
Location: Limassol, Cyprus 

About the Role Our client, an established forex broker in Cyprus, is expanding multilingual Conversion & Retention teams and is hiring experienced Agents and Team Leaders fluent in Korean, Italian, Swedish, or German.(any other available team welcome)  

Open Roles

• Conversion & Retention Agents — Korean / Italian / Swedish / German
• Team Leaders — Conversion & Retention — Korean / Italian / Swedish / German

Any other teams available apply and contact us via @TTH_TheTalentHunter

Key Responsibilities — Agents

• Handle inbound/outbound contacts (phone, email, chat) in the target language.
• Convert trial/lead accounts to funded/active clients and support onboarding.
• Retain, reactivate and manage existing client relationships; handle objections.
• Advise on account types, trading platforms (MT4/MT5), deposits/withdrawals and promotions.
• Maintain CRM records and meet daily/monthly KPIs.
• Coordinate with Compliance/Operations for KYC/AML and account issues.

Key Responsibilities — Team Leaders

• Lead, coach and motivate a language-specific conversion & retention team to meet monthly targets. If a Team Leader currently manages a team in a different language than the one advertised, or is open to leading a multilingual team, please don't hesitate to contact us — we welcome experienced leaders regardless of current team language.
• Monitor KPIs, deliver performance reviews and run training sessions.
• Improve conversion funnels and retention campaigns; manage escalations.
• Liaise with Sales, Marketing and Compliance for campaign alignment.

Required Experience & Skills — Agents

• Native/near-native fluency in Korean, Italian, Swedish, or German + strong English.  (Any other language welcome)
• 2+ years in conversion, retention, sales or customer success in financial services (forex/CFD experience preferred).
• CRM experience (Salesforce/HubSpot or similar), strong persuasion and organizational skills.
• Target-driven, resilient and compliant with regulatory requirements.

Required Experience & Skills — Team Leaders

• Native/near-native fluency in the listed language + strong English.
• 3+ years in financial services sales/retention with 1+ year people management.
• Proven track record meeting conversion/retention targets and improving team KPIs.
• Strong coaching, reporting and stakeholder-management skills; understanding of KYC/AML and trading products.

Compensation & Benefits

• Competitive base salary + performance-based bonuses/commission (details provided by client).
• Career progression within an international broker.
• Full-time, on-site employment in Limassol (no hybrid/remote).

Application Instructions (via our agency) Send C

Equal Opportunity Client is an equal opportunity employer.