Job Openings HEAD OF RETENTION (PORTUGUESE DESK) [CYPRUS]

About the job HEAD OF RETENTION (PORTUGUESE DESK) [CYPRUS]

Job Title: Head of Retention - Portuguese Desk

Location: Cyprus
Relocation: Provided
Salary: Competitive, Based on Experience

About Our Client:
Our client is a leading company in the industry, expanding its operations and seeking a strategic and results-driven Head of Retention for the Portuguese desk in Cyprus. This role is essential for enhancing customer loyalty and retention strategies tailored for the Portuguese-speaking market.

Key Responsibilities:

  • Develop and implement effective retention strategies for the Portuguese-speaking client base.
  • Analyze customer data to identify trends and insights that inform retention efforts.
  • Collaborate with marketing, sales, and customer service teams to enhance the overall customer experience.
  • Create and oversee loyalty programs, engagement initiatives, and personalized communications to boost customer satisfaction.
  • Monitor and report on retention metrics and KPIs to assess the success of retention strategies.
  • Lead a team of retention specialists, providing guidance, training, and support to achieve departmental goals.
  • Stay updated on industry best practices and competitor strategies to adapt and innovate retention tactics.

Requirements:

  • Minimum of 1 year of experience as head of retention
  • Proven experience in a leadership role, with the ability to inspire and motivate teams.
  • Excellent communication skills in Portuguese (Brazilian dialect preferred) and English.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Demonstrated ability to develop and execute successful retention strategies and campaigns.
  • Creative and strategic thinker with a focus on continuous improvement.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Comprehensive relocation assistance to Cyprus, including support to help you settle in.
  • Opportunities for career advancement within a growing organization.
  • A collaborative work environment that values innovation and customer satisfaction.

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