RETENTION AGENTS + TEAM LEADER (GERMAN DESK) [GEORGIA]

Job Description: Team Leader - German Retention Desk

Location: Georgia (Relocation Package Available)

Company Overview: Join our expanding partner in Georgia as they enhance their German Retention Desk team. We are looking for dynamic and experienced Team Leaders who can lead and inspire a team of Retention Agents. This is an exciting opportunity to be part of a company that values team performance and offers a supportive working environment.  If you have a team ready you can fly tomorrow.

Key Responsibilities:

• Lead, mentor, and manage a team of Retention Agents to ensure high levels of performance and compliance with company policies.
• Develop and implement strategies to improve customer retention rates and drive performance within the team.
• Monitor team performance metrics and provide regular feedback and coaching to team members.

Qualifications:

• Minimum of 1 year experience in a leadership role within a retention or customer service environment.
• Proficient in German (both spoken and written); additional languages are a plus.
• Strong communication and interpersonal skills, with the ability to motivate and guide team members.
• Proven ability to analyze performance metrics and develop actionable strategies.
• Proactive, with a customer-focused mindset and strong problem-solving skills.

What We Offer:

• Competitive salary with performance-based bonuses.
• Comprehensive relocation package.
• Opportunity to work in a fast-paced and exciting environment with hot traffic and access to unstoppable HQ live traffic.
• Professional development and career growth opportunities.

If you are an enthusiastic and experienced Team Leader ready to take your career to the next level, we would love to hear from you.