RETENTION MANAGER (FRENCH DESK) [CYPRUS]

Job Description: Retention Manager (French Desk) Cyprus

Are you passionate about building lasting relationships and ensuring customer satisfaction? We are seeking a dedicated and experienced Retention Manager for our French Desk in Cyprus! With a minimum of 2 years of experience, you'll be at the forefront of our efforts to maintain and enhance customer loyalty. Join us and enjoy a competitive salary while making a difference!

Key Responsibilities:

• Develop and Implement Retention Strategies: Craft effective plans to retain customers and reduce churn.
• Customer Relationship Management: Build strong, lasting relationships with our French-speaking clients.
• Feedback Analysis: Gather and analyze customer feedback to improve service and product offerings.
• Cross-Department Collaboration: Work closely with sales, marketing, and product teams to ensure a seamless customer experience.
• Reporting and Insights: Regularly report on retention metrics and provide actionable insights to drive improvements.

Requirements:

• Experience: Minimum of 2 years in a retention or customer service role.
• Language Skills: Proficient in French; other language skills are a plus.
• Communication Skills: Strong verbal and written communication skills.
• Analytical Mindset: Ability to analyze data and trends to make informed decisions.
• Problem-Solving Skills: Quick thinker who can resolve issues efficiently and effectively.

Benefits:

• Competitive Salary: Enjoy a salary that reflects your skills and experience.
• Professional Growth: Opportunities for career advancement and personal development.
• Dynamic Work Environment: Be part of a vibrant and multicultural team.