RETENTION AGENT (ENGLISH) [CYPRUS]

Job Description: Retention Agents

Location: Cyprus
Position: Retention Agent
Languages Required: English

About our Client:

Our client is a dynamic and rapidly growing company dedicated to delivering exceptional customer experiences. As we expand our team in Cyprus, we are excited to welcome passionate individuals from all backgrounds.

Key Responsibilities:

• Customer Engagement: Interact with customers to understand their needs and provide tailored solutions to enhance their experience.
• Relationship Building: Foster strong relationships with clients to encourage loyalty and retention.
• Problem Solving: Address customer inquiries and resolve issues promptly and effectively.
• Feedback Collection: Gather insights from customers to identify areas for improvement and enhance service quality.
• Performance Tracking: Monitor customer interactions and report on retention metrics.

Qualifications:

• Language Proficiency: Fluent in English 
• Communication Skills: Excellent verbal and written communication skills.
• Customer-Oriented: Strong focus on customer satisfaction and ability to empathize with clients.
• Team Player: Ability to work collaboratively in a dynamic team environment.

What We Offer:

• Competitive Salary: Attractive compensation with performance-based bonuses.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Vibrant Work Environment: Join a supportive and diverse team in a beautiful location.