CONVERSION - RETENTION AGENTS (SPANISH) [CYPRUS]

Job Title: Conversion & Retention Agent — Spanish Desk Location: Limassol, Cyprus Employment Type: Full-time Salary: Competitive (based on experience)

About the Role We are seeking a proactive, customer-focused Conversion & Retention Agent to join our Spanish Desk in Limassol. You will manage inbound/outbound contacts with Spanish-speaking customers to convert prospects, retain existing clients, reduce churn, and maximize lifetime value.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats in Spanish and English to convert leads and retain customers.
• Identify customer needs, present appropriate products/services, and close sales or secure retention agreements.
• Resolve billing, service and account issues, offering tailored retention offers and solutions.
• Meet or exceed individual KPIs (conversion rate, retention rate, revenue per contact, NPS/CSAT).
• Accurately record interactions and outcomes in CRM; follow up on pending cases.
• Collaborate with sales, product and support teams to escalate and resolve complex issues.
• Provide feedback to improve scripts, offers and customer experience.

Requirements

• Minimum 1 year experience as a conversion agent, retention agent.
• Native or fluent Spanish (spoken and written)
• Excellent persuasion, negotiation and problem-solving skills.
• Customer-oriented, resilient, and target-driven.
• Experience using CRM systems and MS Office.
• Flexible to work shifts as required.

What We Offer

• Competitive salary and performance-based incentives/bonuses.
• Relocation assistance (if applicable) and support for work permits.
• Comprehensive training and career development opportunities.
• Modern office in Limassol and a multicultural team environment.