CONVERSION - RETENTION AGENTS (LATAM-PORTUGUESE DESK) [MEXICO)

Job Title: Retention Agent - LATAM Desk / Conversion and Retention Agent - Portuguese Desk

Location: Mexico
Relocation Package: Yes
Experience Required: Minimum 1 year in a similar position

Job Summary:

We are looking for enthusiastic and skilled Retention Agents for our LATAM Desk and Conversion and Retention Agents for our Portuguese Desk. The ideal candidates will possess a strong foundation in customer service, sales, and retention strategies, with a goal of fostering relationships and enhancing customer loyalty. This role is integral to ensuring customer satisfaction and retention while successfully converting prospects into loyal customers.

Key Responsibilities:

• Interact with customers via multiple communication platforms (phone, email, chat) to deliver outstanding service and support.
• Assess customer needs and provide customized solutions to enhance their overall experience and satisfaction.
• Develop and implement effective retention strategies to minimize churn and boost customer loyalty.
• Collaborate with the sales team to transform leads into active, engaged customers.
• Analyze customer feedback and data to uncover trends and pinpoint opportunities for improvement.
• Maintain meticulous records of customer interactions and transactions within the CRM system.
• Partner with cross-functional teams to guarantee a seamless customer journey.
• Achieve and exceed performance metrics and targets related to retention and conversion.

Qualifications:

• Minimum of 1 year of experience in a similar role, LATAM MARKET (FX INDUSTRY)
• Fluency in Portuguese and Spanish is required; English proficiency is a plus.
• Exceptional communication and interpersonal skills.
• Capacity to thrive in a fast-paced environment and juggle multiple tasks simultaneously.
• Proficient in using CRM software and the Microsoft Office Suite.
• A customer-focused mindset with a strong desire to assist others.

What We Offer:

• Competitive salary complemented by performance-based bonuses.
• Comprehensive relocation package to facilitate your move to Mexico.
• Opportunities for professional growth and career advancement.
• A vibrant and inclusive work atmosphere.

If you are a proactive individual passionate about customer retention and conversion, we encourage you to apply for this exciting opportunity!