Assistant Manager, Guest Services

Eligibility: Singaporean / PR only

Key Responsibilities

Manage daily manpower planning to support operational needs and ensure efficient staff deployment

Oversee group arrivals and departures, ensuring smooth traffic flow and seamless guest experienceCoordinate with event and convention teams on logistics, guest movement, and special arrangements

Supervise Bell, Concierge, and Valet operations to maintain high service standards

Lead, coach, and motivate the Guest Services team to deliver personalised guest experiences

Conduct regular service audits and ensure compliance with hotel policies and brand standards

Handle VIP guest arrivals, rooming, and departures with professionalism and attention to detail

Plan, review, and optimise staff rosters to improve productivity and operational efficiency

Requirements

Minimum 2 years of experience in a supervisory role within hospitality or service industry

Diploma or Degree in Hospitality Management or related field preferred

Strong knowledge of Opera system and overall hotel operations

Experience in Bell, Concierge, and Valet functions

Excellent communication and interpersonal skills

Strong leadership capability with a service-oriented mindset