Guest Relations Officer

About the Role Our client, a leading luxury hotel in Singapore, is seeking a Guest Relations Officer to deliver warm, professional, and personalised front office experiences to their diverse international guest base.

Responsibilities

• Assist guests with check-in, check-out, and cashiering duties
• Provide a warm welcome upon arrival, complete registration, and issue room keys
• Handle guest feedback, requests, and enquiries accurately and promptly
• Manage guests' mail, messages, and phone calls
• Maximise room revenue through upselling and walk-in rate capture
• Support Guest Relations Assistants to maintain smooth Front Office operations
• Maintain cleanliness and professional presentation of the Front Desk
• Ensure compliance with hotel policies, PCI/Cash Float SOPs, and security procedures

Requirements

• Minimum GCE 'A' Level or equivalent; university degree preferred
• Minimum 2 years' Front Office experience in a hotel environment
• Proficiency in Windows, Internet Explorer, and Word; knowledge of Opera, POS or PMS an advantage
• Fluent in English; strong interpersonal and communication skills
• Able to work under pressure, independently, and within a multicultural team