Senior Manager, Operations

Remote – United States
Operations | Strategy | AI-Enabled Workflows | Full-Time | Remote

The Opportunity

Our client is an AI-first healthcare technology company undergoing an exciting phase of commercial transformation and is seeking a Senior Manager, Operations to help drive execution across key business priorities.

This is a high-impact individual contributor role for someone who thrives in fast-moving environments, enjoys variety, and knows how to combine structured thinking with practical execution. You'll work closely with leadership and cross-functional teams across commercial, marketing, finance, and operations, helping improve workflows, support strategic initiatives, and build more efficient ways of working through AI-enabled operations.

If you are the kind of person who spots what needs to get done before being asked, adapts quickly as priorities shift, and enjoys making teams more effective, this role offers exceptional visibility and influence.

What You'll Do

AI-Enabled Operations & Workflow Automation

• Build, test, and deploy AI-powered workflows that improve speed, quality, and consistency across commercial, marketing, and operational teams
• Identify manual processes that can be automated and prototype solutions using AI tools, no-code platforms, or lightweight scripts
• Support internal AI adoption by creating documentation, training materials, and practical best practices
• Stay current on emerging AI capabilities and recommend tools or workflows that improve team productivity

Commercial Operations & CRM Excellence

• Own Salesforce hygiene, reporting, and pipeline visibility to support strategic payer and provider opportunities
• Build and maintain dashboards, workflows, templates, and systems that standardize commercial execution
• Support deal operations across Sales, Solutions, Legal, and Finance to ensure smooth contracting and onboarding
• Coordinate cross-functional inputs for pricing scenarios, forecasting, and revenue reporting

Marketing & Growth Operations Support

• Support marketing automation hygiene, segmentation cleanup, and campaign tracking across platforms such as Pardot or HubSpot
• Build dashboards that connect marketing activity to pipeline and business outcomes
• Assist with webinars, events, executive roundtables, and related operational support
• Provide flexible support across digital operations, including SEO audits, website updates, and email workflow improvements

Strategic Execution & Cross-Functional Coordination

• Prepare board materials, leadership updates, and quarterly business reviews by pulling data, building slides, and synthesizing insights
• Track action items from executive meetings and ensure follow-through
• Help manage operating rhythms across key cross-functional initiatives
• Support strategic projects requiring research, analysis, and clear synthesis of information
• Serve as a central source of organizational memory by documenting decisions, context, and next steps

What We're Looking For

• 3–6 years of experience in operations, strategy, consulting, business operations, or Chief of Staff-adjacent roles
• Demonstrated comfort using AI tools as part of your daily workflow, with practical examples of how you've improved efficiency or execution
• Strong analytical and technical fluency, with the ability to learn new systems quickly
• Excellent attention to detail and the ability to produce polished, executive-ready work
• Strong written communication skills and ability to synthesize complex information clearly
• Ability to work cross-functionally and influence without formal authority
• Comfort operating in ambiguity, shifting priorities, and high-velocity environments

Preferred Qualifications

• Experience in consulting environments such as MBB, Big 4, Advisory Board, Sg2, Chartis, or similar
• Early-stage startup, strategy, or business operations experience
• Exposure to healthcare or healthtech, including payer, provider, or life sciences environments
• Salesforce experience beyond basic user level
• Marketing automation experience with Pardot or HubSpot
• Experience with no-code automation tools such as Zapier or Make
• Exposure to SQL, Python, or lightweight automation scripting
• Experience deploying AI tools internally or supporting AI enablement/adoption
• Familiarity with SEO, content operations, or digital marketing workflows

Why This Role

This is a unique opportunity for someone who enjoys working across functions, solving operational problems, and helping shape the future of AI-enabled business execution inside a growing healthcare technology company.

You won't be confined to a narrow lane. Instead, you'll step into a broad, high-visibility role where your work will directly improve how teams operate, make decisions, and scale. From board prep to CRM visibility, from AI workflow experimentation to commercial support, this role is ideal for someone who wants to be deeply useful in a business that is building toward the future.

Apply Now

If you enjoy variety, thrive in fast-paced environments, and want to play a meaningful role in shaping smarter, AI-enabled operations, we'd love to hear from you.