Director Of Operations

Director of Operations

Location: Greenville, NC (Hybrid)
Travel: Monthly visits to Wilson, Kinston, Goldsboro, and Greenville, NC

Overview
We are seeking a dynamic, systems-oriented Director of Operations with deep experience in Medicaid/Medicare-funded mental and behavioral healthcare. This executive leader will drive organizational efficiency, compliance, and scalable infrastructure across four North Carolina locations. Reporting directly to the executive leadership team, this individual will lead operations with precision, integrity, and a growth-focused mindset.

Key Responsibilities

Strategic Operations & Organizational Leadership

• Develop and implement scalable operational systems that align with long-term organizational goals.

• Identify and eliminate inefficiencies, designing workflows that enhance service delivery and compliance.

• Partner with executive and clinical leaders to drive sustainable growth initiatives.

Compliance & Regulatory Oversight

• Ensure all departments remain in full compliance with federal, state, and Medicaid/Medicare regulations.

• Prepare and lead regulatory audits, internal reviews, and licensure renewals across all sites.

• Maintain a culture of proactive risk management and documentation accuracy.

Cross-Functional Departmental Management

• Oversee all core functions including Payroll, Clinical Operations, Facilities, Case Management, and Administrative Services.

• Facilitate seamless operational integration between departments, with a focus on accountability and performance metrics.

• Implement SOPs, time studies, and productivity benchmarks using platforms such as Lattice or equivalent HR systems.

Clinical Operations & Production Oversight

• Ensure timely and accurate completion of clinical documentation in collaboration with Clinical Directors.

• Monitor productivity metrics, clinical performance, and service quality across all sites.

• Support implementation of quality assurance and improvement strategies.

Team Leadership & Employee Engagement

• Recruit, coach, and develop operational teams, fostering a high-performance, mission-driven culture.

• Promote accountability and collaboration between HR, leadership, and field teams.

• Lead onboarding and offboarding initiatives to support workforce continuity.

Financial Stewardship & Resource Allocation

• Oversee budgeting, cost control, and strategic resource planning.

• Monitor financial KPIs to ensure operations remain efficient and cost-effective.

• Identify and implement opportunities to improve ROI through operational adjustments.

Site Launch & Facility Management

• Lead planning, coordination, and execution of new site launches across North Carolina.

• Manage day-to-day facilities operations, including inventory management, vendor relations, and logistics.

• Maintain checklists and operational plans to ensure facility readiness and service continuity.

Organizational Representation & Visibility

• Serve as the face of the organization at public-facing events, conferences, and community engagements.

• Ensure DSIS maintains a strong reputation among stakeholders and partner organizations.

Qualifications

Required:

• Bachelors degree in Business Administration, Healthcare Operations, or related field

• 5+ years of senior operations leadership in a behavioral health or healthcare setting

• Deep working knowledge of Medicaid, Medicare, and managed care models

• Demonstrated ability to lead multi-site operations, develop systems, and build cross-functional cohesion

• Experience with regulatory audits, HR systems (e.g., Lattice), and productivity tracking

• Strong interpersonal and analytical skills with a process- and outcomes-driven approach

• Ability to travel to four NC locations on a monthly basis

Preferred:

• Masters degree (MBA, MHA, or similar)

• Prior experience with behavioral health accreditation, compliance infrastructure, and HRIS systems

• Experience in launching new programs, facilities, or service lines within mental health or human services

• Knowledge of quality assurance frameworks and continuous improvement methodologies

Work Environment

This role is hybrid. While based in Greenville, NC, the Director of Operations is expected to travel to satellite offices monthly and attend in-person leadership events and audits as needed.