Customer Service Assistant

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Position Overview

The Customer Service Assistant serves as a key point of contact for customers, providing information, addressing inquiries, and supporting customer-focused initiatives. This entry-level position is ideal for individuals who enjoy helping others and developing professional communication and service skills.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Provide accurate information regarding products, services, and promotions.
• Maintain accurate customer records and documentation.
• Support administrative tasks related to customer service operations.
• Process and track customer requests and follow-up activities.
• Collaborate with team members to ensure a positive customer experience.
• Assist with scheduling appointments and coordinating customer communications.
• Maintain professionalism and confidentiality when handling customer information.
• Participate in training programs and team meetings.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team-oriented environment.
• Basic computer proficiency, including Microsoft Office or Google Workspace.
• Positive attitude and willingness to learn.