Call Center Agent

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Overview:

We are hiring a customer-focused Call Center Agent to manage inbound and outbound calls while supporting customer accounts and service-related inquiries.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries
• Make outbound follow-up calls regarding services or accounts
• Provide accurate information about products and services
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed records of customer interactions and call activity
• Meet daily call handling and customer service goals

Qualifications:

• Strong verbal communication and active listening skills
• Professional and customer-focused demeanor
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Previous call center experience is a plus but not required