Entry Level Customer Service Assistant

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Job Summary

We are seeking a friendly and dependable Entry Level Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for someone who enjoys helping people, developing communication skills, and building positive customer relationships.

Responsibilities

• Listen to customer needs and provide helpful information.
• Recommend appropriate products or solutions when needed.
• Assist with routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Help create a positive and welcoming customer experience.
• Support customer engagement and promotional initiatives.
• Maintain accurate records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Assist with customer outreach and acquisition activities.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching