Collections Associate

Core Functions:

The Position, Retail Collections Associate is responsible for:

1. Managing the Banks delinquency portfolio of credit cards, loans and overdraft by recommending and initiating corrective actions;

2. Contributing to the quality of the banks' retail credit portfolio;

3. Minimizing the risk of loss within the Credit Portfolio, through effective and efficient operating practices and compliance with Credit Policies and Regulatory Guidelines.

Education/Experience:

• Diploma or Degree in Business Administration, Finance, Banking or Accounting from a recognized tertiary institution
• Minimum of three (3) years of experience in banking with at least one (1) year in Collections.
• Banking experience with emphasis in Credit Management

Specialized Skills, Techniques/Learned Disciplines:

• Thorough knowledge in the art of negotiating and debt recovery techniques
• Sound credit judgment
• High level of analytical and problem-solving skills
• Exceptional ability to communicate effectively both orally and in writing
• Has tenacity in meeting targets
• Excellent interpersonal and customer service skills
• Knowledge of the Banks policies and procedures regarding lending and collections
• Self-motivated, organized and results oriented
• High level of confidentiality and professionalism
• Sound knowledge of computer software packages including word processing and spread sheet applications
• Ability to produce reports

Special Conditions Associated With the Job:

• Normal office environment
• Commission based pay
• Work on shift within the hours of 7:00am to 8:00pm
• Occasional work outside of normal business hours and on weekends