About the job Chief Billing Officer
Job Description: Chief Billing Officer (CBO)
Industry: Banking, Financial Services, Insurance, Investment
Job Type: Full-Time
Reporting To: Chief Financial Officer (CFO) / Chief Operating Officer (COO)
Job Summary
The Chief Billing Officer (CBO) is responsible for overseeing the organization's end-to-end billing operations, revenue assurance, invoicing accuracy, and collections processes. This role ensures timely and accurate billing across all financial products and services, enhances revenue capture, and improves cash flow management.
The CBO plays a key role in optimizing billing systems, ensuring regulatory compliance, and aligning billing operations with customer experience and organizational revenue goals.
Key Responsibilities
1. Billing Operations Management
Oversee end-to-end billing processes, including invoicing, reconciliation, and collections
Ensure accurate and timely billing for all products and services (loans, fees, insurance premiums, investment services)
Standardize billing procedures and controls across business units
Monitor billing cycles and resolve discrepancies
2. Revenue Assurance & Accuracy
Ensure accurate revenue recognition and billing alignment
Identify and prevent revenue leakage through strong controls
Implement revenue assurance frameworks and audit mechanisms
Collaborate with finance and FP&A teams on revenue validation
3. Systems & Process Optimization
Oversee billing systems, platforms, and automation tools
Drive digital transformation and process automation in billing operations
Improve billing efficiency, scalability, and accuracy
Ensure integration with core banking, ERP, and financial systems
4. Collections & Cash Flow Management
Lead collections strategy and improve receivables management
Monitor aging reports and reduce outstanding receivables
Implement effective credit control and collection policies
Collaborate with treasury and finance teams on cash flow optimization
5. Regulatory Compliance & Governance
Ensure billing practices comply with financial regulations and internal policies
Maintain audit-ready documentation and reporting
Collaborate with compliance, audit, and legal teams
Address customer disputes and regulatory queries related to billing
6. Customer Experience & Dispute Resolution
Enhance billing transparency and customer satisfaction
Resolve billing disputes and ensure timely communication with clients
Improve billing clarity, accuracy, and accessibility
Support customer-centric billing solutions
7. Leadership & Team Management
Lead and develop billing, collections, and revenue assurance teams
Establish KPIs and performance standards
Foster a culture of accountability, accuracy, and continuous improvement
Support talent development and succession planning
Key Requirements
Education
Bachelor's or Master's degree in Finance, Accounting, Business Administration, or related field
Professional certifications (e.g., CPA, ACCA, CMA) are preferred
Experience
10–15+ years of experience in billing, revenue operations, finance, or accounting
Proven experience in senior leadership roles (e.g., Head of Billing, Revenue Operations Leader)
Experience in banking, financial services, insurance, or investment sectors is highly preferred
Skills & Competencies
Strong knowledge of billing systems, invoicing, and revenue processes
Understanding of financial regulations and compliance requirements
Expertise in revenue assurance and reconciliation
Analytical and problem-solving skills
Leadership and team management
Excellent communication and stakeholder engagement
Customer-focused mindset
Key Performance Indicators (KPIs)
Billing accuracy and error rates
Revenue leakage and recovery metrics
Days Sales Outstanding (DSO) and collection efficiency
Timeliness of billing cycles
Customer satisfaction related to billing
Compliance and audit results
Preferred Attributes
Experience with ERP and billing platforms (e.g., SAP, Oracle)
Exposure to digital billing and automation solutions
Experience in large-scale or multinational financial institutions
Strong collaboration with finance, IT, and operations teams
Compensation & Benefits
Competitive executive salary
Performance-based incentives
Executive benefits and allowances