User Acceptance Test Manager (Hybrid)

Job Title: User Acceptance Test Manager Temenos Upgrade (R25)

Duration: Contract/Full-Time

Location: Kingston, Jamaica - Hybrid

Job Summary:

The User Acceptance Testing (UAT) Test Manager will be responsible for leading the planning, coordination and execution of user acceptance for upgrade of the Temenos T24 core banking platform from Release 14 to Release 25. This role is critical to ensure that the upgraded banking system meet all business, functional and regulatory requirements. The role involves developing test strategies and plans, managing test case design and execution, ensuring traceability to business requirements, and coordinating with cross-functional teams including business units, IT, and vendors. The UAT Manager will ensure test environments are properly configured, oversee test data preparation, track and resolve defects, and provide clear reporting to stakeholders. Additionally, the role includes validating data integrity, transaction accuracy, access controls, and compliance processes. The incumbent will drive user engagement, support testers throughout the process, ensure documentation for audit readiness, and lead the business sign-off process to enable a successful system deployment.

Education/Experience:

• Bachelor’s Degree in Information Technology, Computer Science or equivalent qualification from a recognized tertiary institution.
• 5+ years’ experience in a Test Manager role, preferably in Core Banking Systems.
• Proven experience with Temenos T24, specifically Release 14 and/or Release 25.
• Strong understanding of Banking Operations, Products (e.g., Lending, Deposits, Payments), and technical architecture in T24.
• Experience leading testing in core upgrades, data migration, and interfaces (e.g., with channels, GL, reporting).

• Strong knowledge of test and defect management tools

• ISTQB Certification or equivalent is required.

• Experience working with Temenos implementation or upgrade partners.
• Relevant certifications, such as ITIL4 and Scrum Master, are highly desirable.
• Excellent stakeholder management, communication, and leadership skills.
• Experience working with offshore/onshore teams and third-party vendors.
• Previous experience with regulatory reporting validation and reconciliation testing.

Specialized Skills, Techniques/Learned Disciplines:

• Strong analytical skills and attention to detail

• Problem solving and strategic thinker

• Good organization and time management skills

• Committed to professional and ethical standards

• Confident decision-maker

• Ability to communicate effectively both orally and in writing

• Regulatory and Risk Awareness

• Change Readiness and Communication

• Audit and Documentation Rigor

Special Conditions Associated with the Job:

• General working environment for hybrid jobs
• Works in an environment requiring minimal physical effort. 
• Environment very fast paced, requiring focused, action-oriented individuals
• Working hours must be flexible, as implementations are typically done outside conventional
• Working hours to include late nights, weekends and public holidays